Privacy Policy

Privacy Policy
Diesel Parts & Service Pty Ltd values and respects the privacy of the people we deal with. Diesel
Parts & Service Pty Ltd is committed to protecting your privacy and complying with the Privacy Act
1988 (Commonwealth of Australia Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal
information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded
in a material form or not, about an identified individual or an individual who is reasonably
identifiable. In general terms, this includes information or an opinion that personally identifies
you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or
what you choose to share with us.

The personal information we collect about you may include:
● Name;
● Mailing or Street Address;
● Date of Birth;
● Email Address;
● Phone Number
You do not have to provide us with your personal information. Where possible, we will give you the
option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with
us in this way or choose not to provide us with your personal information, we may not be able to
provide you with our services or
otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:
● Interact with us over the phone;
● Interact with us in person;
● Interact with us online;
● Participate in surveys or questionnaires;
● Attend a Diesel Parts & Service Pty Ltd event;
● Subscribe to our mailing list;
● Apply for a position with us as an employee, contractor or volunteer;
How do we use your personal information?

We use personal information for many purposes in connection with our sales and services activities,
including the following purposes:
● Provide you with information or services that you request from us;
● Deliver to you a more personalised experience and service offering;
● Improve the quality of the services we offer;
● Internal administrative purposes;
● Marketing and research purposes;

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in
circumstances where you would reasonably expect us to disclose your information. For example, we
may disclose your personal information to:
● Our IT providers;
● Our Marketing providers;
● Our Professional Services advisors;
● Our Supply Partners

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or
have servers located outside of Australia, If we need to disclose your personal information to
third parties overseas, we will take reasonable steps to ensure that data security and appropriate
privacy practices are maintained. We will only disclose to overseas third parties if:

● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially
similar to the APPs; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information?

Diesel Parts & Service Pty Ltd will take reasonable steps to ensure that the personal information
that we hold about you is kept confidential and secure, including by:
● Having a robust physical security of our premises and databases / records;
● Taking measures to restrict access to only personnel who need that personal information to
effectively provide services to you;
● Having technological measures in place (for example, anti-virus software, fire walls);

Online activity


The Diesel Parts & Service Pty Ltd website uses cookies. A cookie is a small file of letters and
numbers the website puts on your device if you allow it. These cookies recognise when your device
has visited our website(s) before, so we can distinguish you from other users of the website. This
improves your experience and the Diesel Parts & Service Pty Ltd website(s).
We do not use cookies to identify you, just to improve your experience on our website(s). If you do
not wish to use the cookies, you can amend the settings on your internet browser so it will not
automatically download cookies. However, if you remove or block cookies on your computer, please be
aware that your browsing experience and our website’s functionality may be affected.

Website analytics
Our website uses an analytics service to help us better understand visitor traffic, so we can
improve our services. Although this data is mostly anonymous, it is possible that under certain
circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities,
or events that we consider may be of interest to you if you have requested or consented to receive
such communications. These communications may be sent in various forms, including mail, SMS, and
email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003
(Commonwealth Act). You consent to us sending you those direct marketing communications by any of
those methods. If you indicate a preference for a method of communication, we will endeavour to use
that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the
instructions to “unsubscribe'' set out in the relevant communication / contacting us using the
details set out in the “How to contact us” section below.
In addition, we may also use your personal information or disclose your personal information to
third parties for the purposes of advertising, including online behavioural advertising, website
personalisation, and to provide targeted or retargeted advertising content to you (including
through third party websites).

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means
that we will only retain your personal information for the duration of your relationship with us
unless we are required to retain your personal information to comply with applicable laws, for
example record-keeping obligations.

How to access and correct your personal information
Diesel Parts & Service Pty Ltd will endeavour to keep your personal information accurate, complete
and up to date.
If you wish to make a request to access and / or correct the personal information we hold about
you, you should make a request by contacting us and we will usually respond within 7 days. We will
deal with such a request by following the procedure outlined below:
● Actioned response documented in email or provided via telephone communication, whichever is the
method enacted by the customer.
Links to third party sites

Diesel Parts & Service Pty Ltd website(s) may contain links to websites operated by third parties.
If you access a third-party website through our website(s), personal information may be collected
by that third party website. We make no representations or warranties in relation to the privacy
practices of any third-party provider or website and we are not responsible for the privacy
policies or the content of any third party provider or website. Third party providers / websites
are responsible for informing you about their own privacy practices and we encourage you to read
their privacy policies.

Inquiries and complaints
For complaints about how Diesel Parts & Service Pty Ltd handles, processes or manages your personal
information, please contact Shane McKay (Managing Director). Note we may require proof of your
identity and full details of your request before we can process your complaint.

Please allow up to 7 days for Diesel Parts & Service Pty Ltd to respond to your complaint. It will
not always be possible to resolve a complaint to everyone’s satisfaction.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this
Policy, you can contact us for assistance as follows:
Contact number
07 3640 9400
Attention: Diesel Parts & Service Pty Ltd Privacy Officer
Address: PO Box 147 Hamilton Qld 4007